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How dimetime Handles Your Personal Information

Your personal information belongs to you, and we take that seriously. This privacy policy explains exactly what data dimetime collects when you open an account, make deposits through PayPal, Venmo, or Play+, and browse our sportsbook and casino lobby — and what we do…

Account data protectionPayPal, Venmo, Play+ transaction privacyCookie and device data disclosureYour right to access or delete dataUS-based support contact
dimetime How dimetime Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold on your account, ask us to correct inaccurate information, or submit a deletion request, our support team handles those directly. Use live chat inside your account dashboard for the fastest response, or email our privacy team with your account ID and the specific request. We aim to acknowledge all data-related requests within the window required by applicable state law.

Team online

Live Chat

Open your account dashboard and tap the chat icon to reach a support agent who can log your data request on the spot and confirm next steps.

Privacy Email

Send your full name, account ID, and the specific data action you need — access, correction, or deletion — to our privacy contact address listed in your account settings.

Account Settings

Some data preferences, including marketing communications and cookie consent, can be updated directly inside the Privacy section of your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at dimetime is handled at the account level, the payment layer, and the session layer. SSL encryption covers every connection between your device and our platform, whether you are on a mobile browser in Las Vegas or on desktop at home. We review our data-handling practices whenever state-level requirements are updated, and we update this policy accordingly.

Payment Data Security

PayPal, Venmo, and Play+ transactions pass through PCI-compliant processors. We store only the payment method type and a transaction reference — never your full wallet credentials or card numbers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how features are used. You can adjust non-essential cookie preferences in your account settings at any time.

Data Retention

Account records, transaction logs, and identity verification documents are retained for the period required by the state regulations that apply to your account. After that window, data is deleted or anonymized.

Who Can Access Your Data

Internal access to your personal information is restricted to team members who need it to process payments, verify identity, or resolve account support cases — not for marketing profiling.

Common Privacy Questions from Our Account Holders

These are the questions we hear most often about how dimetime handles personal data. If yours is not covered here, live chat or the privacy email in your account settings gets you a direct answer.

We do not sell your data. We share it only with payment processors like PayPal and Venmo, identity verification providers, and state regulators where required — each under strict data agreements.

Yes. Submit a data access request through live chat or the privacy email in your account settings. Include your account ID and we will respond within the timeframe required by your state's applicable law.

Your PayPal and Venmo credentials are processed entirely by those platforms. We only receive a transaction reference and payment method type — we never see or store your wallet login details.

A state-eligibility check may be performed at login to confirm you are accessing from a permitted state. This is a legal requirement, not an advertising tool, and that location data is not passed to marketers.

Retention periods are set by state regulations that apply to licensed online gaming operators. Your records are held for that required window, then deleted or anonymized — we do not keep data beyond what regulators require.

Basic profile details like your email address can be updated in account settings. For corrections to identity documents or date of birth, contact our support team through live chat with your account ID ready.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.