Reference

What the Rules Look Like at dimetime

Our legal framework is built around state-by-state eligibility, account-level protections and clear rights for every person who opens an account with us.

State-dependent accessAccount-level user rightsPayPal, Venmo, Play+ transaction termsUS-applicable policy onlyIdentity verification standards
dimetime What the Rules Look Like at dimetime
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under Our Policy

We hold account data to the minimum needed to verify identity, process payments and comply with state-level requirements. Cookies are used to keep your session active and to remember your preferred payment method — whether that is PayPal, Venmo or your Play+ card — but never to share your personal information with third-party advertisers. You can request a full export of the data we hold on your account, and you can ask us to delete it when you close. Retention periods depend on legal obligations in your state.

Data Retention

We retain account and transaction records only as long as state law requires. Once that period ends, records are deleted from active systems on a documented schedule.

Cookie Policy

Session cookies keep you logged in and remember your saved payment method. Analytics cookies are anonymized and never linked back to your personal account identity.

Account Security

Your account is protected by SSL encryption and two-step verification. Any login from an unrecognized device triggers an OTP check to your registered phone number.

Your Right to Access

Email our support team to request a copy of everything we hold on your account, update incorrect details or formally request deletion when you close your account.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Rights

If you have a question about how our terms apply to your account, your state, or a specific transaction made via PayPal, Venmo or Play+, our support team is the right starting point. We handle legal and policy enquiries through the same channels as general account help — live chat for faster responses, email for documented requests and a dedicated account form for formal disputes.

Live Chat Start a live chat session from your account dashboard for real-time clarification on policy questions, state eligibility or transaction terms.
Email Support Send a written request to our support address for formal policy queries, account-closure instructions or documentation of a dispute.
Account Dispute Form Use the in-account dispute form to submit a formal complaint tied to a specific transaction, PayPal withdrawal or Play+ prepaid card issue.

Legal FAQs for dimetime Account Holders

These are the questions we hear most often about our legal terms, account rights and how state law affects access. If your question is not covered here, our live chat or email support team can walk you through the specific clause that applies to your situation.

Access depends entirely on your state's law. We do not operate where local law does not permit it. Check your state's current online gaming regulations to confirm eligibility before opening an account.

PayPal and Venmo transactions on your dimetime account are subject to our payment terms, located in your account settings. These cover dispute windows, reversal rules and verification requirements before a withdrawal is released.

Yes. Email our support team with your account details and a data access request. We will compile and send your account data within the timeframe required by applicable state law.

We retain records for the minimum period required by your state's legal obligations. After that retention window closes, your personal data is removed from our active systems on a scheduled basis.

Use the dispute form inside your account dashboard to flag any transaction — including Play+ prepaid card loads or PayPal withdrawals. Our team reviews submissions and responds with a documented outcome.

Yes. Any material change to our terms of use is communicated by email to your registered address before the change takes effect. You can review the updated version in the legal section of your account.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.